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Terms and Conditions

 

Order online thru our Website which is open for business 24 hours a day, 7 days a week. Morris customer service is available toll free at 1-877-309-7886 from 8:00am to 5:00pm EST Monday thru Friday excluding holidays to answer any questions.
 
There is no minimum order. Orders under $100 are charged a $10 handling fee.
 
FREE SHIPPING - All orders over $100 shipped within the Continental United States.  Orders under $100 are charged a $10 handling fee.
Morris is located in the State of New York and is obligated to charge sales tax for delivery within New York. We do not add or collect sales tax for other states - It is the customer’s responsibility to pay appropriate sales tax to your state where necessary. NY Sales tax rates vary by county and New York tax exempt customers must submit their NYS Exempt Use Certificate or NYS Resale Certificate to avoid tax. NYS Tax Exempt Customers should email or fax appropriate Certificate at the same time as placing their first order. At checkout make a comment in the Order Comments section stating that Certificate has been emailed or faxed. Morris will file the certificate and deduct the tax from the order. Your tax exempt status will then be profiled in our system, therefore the tax will not appear at checkout on future orders.
 
Morris accepts Visa, MasterCard, Discover & American Express credit cards. Your card will be billed at the time your products ship. Morris also accepts PayPal. International orders must be paid by Wire Transfer and require confirmation of receipt before Morris can release your order for shipment.
 
Products are shipped at no expense to you within the Continental USA. Small orders are shipped UPS and large orders are shipped via truck. Additional charges will apply for all orders outside of the Continental USA and for expedited orders (ie: red, blue, orange, etc.).
 
International Orders (Orders outside of the United States & Puerto Rico) cannot be accepted thru the shopping cart and need to be sent to Morris along with the International Account Setup Form via email to cs@morrisproducts.com or via fax to 518-743-8225. International orders must be paid by Wire Transfer and require confirmation of receipt before Morris can release your order for shipment. After receiving your order, Morris will email you to confirm shipment details and advise Wire Transfer instructions. A $15 Wire Transfer fee will be added to the invoice of all International Orders.
 
Despite our best efforts, a small number of the items on our website may be mispriced. We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price. Your order will be deemed to be accepted by Morris upon our delivery of products that you ordered.
  
All orders are processed as soon as they are received (assuming there are no credit or shipping issues). Orders submitted overnight, on weekends, national and company holidays will be entered into the Morris system the next business day. Orders for in-stock items will typically ship on the same day or the next business day. Please review the UPS Ground Transit Times Map for standard delivery times. Expedited shipments of in-stock items must be received by 4:00PM EST to guarantee same-day shipping.  
 
When your order is shipped you will be sent an e-mail. UPS orders will include a tracking number so you can track the order & check the delivery date. Please allow up to 24 hours after receiving the tracking number to retrieve tracking information. You may also login to the Tracking>Shipments area of the Website for tracking information. Click here for UPS Tracking Site.
  
If you receive deliveries that are damaged during transit, contact Morris customer service immediately. Although our responsibility for shipment ends with acceptance by the carrier, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion.All products are shipped F.O.B. Factory with title of the merchandise passing to the buyer upon tender of shipment to common carrier. The buyer has responsibility for immediate inspection of goods upon delivery. TRUCK SHIPMENTS - Any claim for shortages or breakage must be noted on the Freight Bill of Lading and filed promptly with the carrier. In the event of concealed damage, or if there was any visible damage, carrier should be notified immediately and an inspection requested. Hold all damaged goods & packing material intact until inspection is completed. SMALL PACKAGE DELIVERIES - for smaller UPS deliveries that are damaged in transit please sign for the package as damaged instead of refusing the package & contact customer service immediately. If damages are reported within 1 day, we can file a claim on behalf of you and work to quickly resolve the problem.
 
If your shipment contains a defective product, we sent you the wrong product in error, or you ordered the incorrect product, fill out the RGA form and e-mail or fax it to us within 1 day of receipt of shipment (1 year for defectives). We will issue an RGA number to return product along with a label and return instructions. All return charges will be paid by Morris. Products must be returned within 7 days after receipt (1 year for defectives). Special Orders may not be returnable. Non-Defective products must be in their original packaging and in resalable condition (do not write on the carton). Products returned will not be accepted unless Morris has provided a RGA number in advance. Once the returned product is received, it will be inspected. After the inspection Morris will confirm the reason for the return. Handling Charges are not refundable.
· Wrong Item(s) Sent: We will charge you for the product you received and send out the correct product. We will issue a credit for the product returned after received by us.
· Wrong Item(s) Ordered: We will issue a credit for product(s) minus a 25% restocking fee and return freight charges.
· Defective Product(s): We will repair or replace them.
· Product Shortages: Please call Morris immediately & we will work with you to resolve the problem.
 

Standard Warranty:

Morris Products carries a 1 year warranty from date of purchase against defects in materials and workmanship (assuming normal and proper usage). Customers’ sole remedy is repair or replacement. Simply return product to the place of purchase with the original sales receipt within year of purchase. Morris warranties do not apply to products that have been subject to abnormal use or conditions, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation, or other acts which are not our fault including damage during shipping. The Morris warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, theft, improper use of any electrical source or connection to a product not recommended in writing for interconnection by us. Morris does not assume any responsibility for your product design, installation or operation.

LED Lighting Limited Warranty:

Morris Products carries a 5 year warranty (excluding undercabinet fixtures which carries a 2 year warranty) from date of purchase against defects in materials and workmanship (assuming normal and proper usage). Customers’ sole remedy is repair or replacement. Simply return product to the place of purchase with the original sales receipt within 5 years of purchase. Morris warranties do not apply to products that have been subject to abnormal use or conditions, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation, or other acts which are not our fault including damage during shipping. The Morris warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, theft, improper use of any electrical source or connection to a product not recommended in writing for interconnection by us. Morris does not assume any responsibility for your product design, installation or operation.
 
Morris fully respects your rights to privacy. This is why we have gone to great lengths to ensure that the systems that we are using provide the most advanced security & the best encryption available in today’s e-commerce marketplace. All of your information will not be shared with anyone or any company. Our goal is to make your on-line experience an enjoyable one so that you return to our site again & again.